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Krantz & Polak Resolve
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Report damage

Preferred expert of the Dutch Insurance Ombudsman

Damage? We stand next to you β€” not next to the insurer.

Krantz & Polak is a 100% independent loss adjuster firm. Our fees are recovered from your insurer. You get what you are entitled to β€” nothing less.

Report damage +31 30 662 2424
  • 100% independent
  • Fees recovered from insurer
  • Preferred expert Ombudsman since 2020
“Onafhankelijkheid is geen modewoord. Het is het verschil tussen wat de verzekeraar wΓ­l betalen en wat u toekomt.”

β€” Krantz & Polak RESOLVE

Statutory right β€” article 7:959 Dutch Civil Code

“The insurer must reimburse the reasonable costs incurred by an insured for a counter-expertise.”

β€” Kifid (Dutch Insurance Ombudsman institute)

In almost all cases a counter-expert costs you nothing out of pocket. Your insurer pays β€” this is mandatory law under article 7:959(1) of the Dutch Civil Code.

How exactly does this work?

Why Krantz & Polak

Four principles we test every decision against.

  • 100% independent

    We act exclusively for the insured. No ties with insurers or insurer-owned intermediaries β€” nothing to hide.

  • Deeply expert

    Higher-education and academically trained team with specialist knowledge of fire, water, storm, theft and business interruption claims.

  • Transparent

    Before we start you know what we do, how we do it and what it delivers. No surprises afterwards.

  • Outcome-driven

    Claim assessments are based on arguments and evidence β€” not on closed-door negotiations. We keep going until the outcome is right.

How we help you

From first inspection to final settlement, we guide you through the full claim process.

01

Counter-expertise

Our expert sits next to the insurer's expert. Together we assess the damage β€” with you as the policyholder as the reference point.

Learn more 02

Fire investigation

Independent technical investigation into cause and origin. We also provide second opinions on the insurer's investigation report.

Learn more 03

Claims coaching

Support throughout the whole process. Communication with the insurer, preparation for meetings, scrutiny of policy conditions.

Learn more

Who we work for

Private clients

Fire, water damage, storm, burglary. We stand next to you so the claim is handled fairly β€” without the jargon or the time pressure of the insurer.

SMEs

Business damage affects more than just stock. We also assess business interruption, loss of profit and recovery β€” so you can get back on your feet.

Authority you can rely on

  • 2020+

    Preferred Ombudsman expert

    Preferred provider for independent claim assessments by the Dutch Insurance Ombudsman since 2020.

  • Hof '20

    Case law

    In 2020 the Court of The Hague ruled that Achmea had to drop unlawful requirements imposed on counter-experts β€” a ruling rooted in Krantz & Polak's work.

  • 25+ jr

    Decades of experience

    Our experts bring decades of experience in damage, fire and water claim files.

Damage? Don't wait.

The sooner you involve us, the better the chance of a fair settlement. Evidence fades, witnesses move on, traces disappear.

Report damage now Call +31 30 662 2424 WhatsApp